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|Frequently Asked Questions|
Is my water fountain and fountain pump going to be difficult to maintain?
There are few things easier in life than maintaining a fountain. Smaller floor and tabletop fountains have very little setup, and once they are turned on, there is not much left to do.
When you first get your water fountain, it may take a few days to get used to the way it runs. Depending on the humidity and the size of the fountain, you¡¯ll soon discover how much water you need to add and how often. The water, which is recycled, will eventually evaporate into the air. Typically, a smaller tabletop fountain will require additions of water more frequently than a large-scale water fountain. Make sure the pump is completely submersed in the water while running to avoid motor damage.
The pump, which is essentially the heart of the fountain, will be the first thing to show signs of debris buildup and should be wiped clean frequently. Frequently turning the fountain on and off isn¡¯t good for the pump and should be avoided. Keep your new fountain running all of the time for optimal performance and functionality.
How do I take care of my indoor water fountain?
Indoor water fountains are obviously not subjected to the same extremes of temperature, wind, rain, etc, as the outdoor versions. However, over time, the water can start to get a little murky.
There's no strict guideline on when to clean your indoor fountain. Keeping an eye for dust buildup and maintaining the quality of the water are probably the two most important indoor fountain care requirements. Use a soft cloth to wipe dust from the fountain, and never use any harsh chemicals or cleaners, especially if any protective or decorative coating has been applied to the fountain. A little maintenance goes a long way when it comes to indoor fountain care. Treat your water fountain like the work of art that it is, and you¡¯ll be enjoying it¡¯s beauty forever.
My fountain pump is louder than the water sounds of my water fountain, why?
The main cause of a noisy fountain pump is there is not enough water in your fountain. Be sure that water is completely covering the pump and continue to add water until the noise stops. If this does not work, check to be sure your pump is not vibrating against the fountain. If it is, try to adjust how the pump is sitting or you can place a sponge or scotch brite pad under your pump or alongside it depending on where it is vibrating.
Will my water fountain splash on my floor or table?
All water fountains that are approved for indoors should not splash. Typically splashing is a result of the fountain not being put together properly. The instructions that come with your water fountain will have instructions on how to properly set up your fountain. The level of water in your fountain can also be a cause for splashing. Be sure your water level is neither too low nor too high. With most fountains you can also adjust the pump to get optimal water flow. Another tip is to add some river rocks or pebbles to the basin of your water fountain to prevent splashing.
Will my water fountain have nice water sounds?
The water flow sounds of each water fountain are different. Most of the fountain pumps are adjustable so you can somewhat control the water sounds of your fountain by adjusting the pump. The water level in your basin also plays a role in the sound you get from the water flow of your fountain. You can also add river rocks or pebbles in the basin of your fountain to lower the water sounds.
How do I clean my water fountain?
Cleaning your water fountain should be a fairly simple process. This should be done every 3-6 months depending on if you are using distilled water or hard water. When cleaning the fountain you should completely empty the water out, wipe the basin with a clean cloth or sponge, clean any rocks that are in the fountain so they are clean of algae build up. Put your fountain back together and add fresh water, turn it on. If you have a large wall fountain or large floor standing model, you may find it easier to empty the old water out of your water feature with a shop vacuum or disconnect the pump and pump the water out of the fountain.
How do you install a wall fountain?
Wall fountains are easy to install and differ based on the wall mounted fountain you are looking at. Some wall fountains are one-piece construction so you just hang it like a picture, others require a few more steps. All of our wall fountains are built for anyone to be able to install them.
What is the warranty on these water fountains?
The warranty on each water fountain depends on the fountain. Typically, there is a one year warranty. If you have a specific fountain you need warranty details about, please contact us.
Does my water fountain come with a pump? What do I need to make my fountain work?
All water fountains should come with a fountain pump. The only thing you need to provide is the power plug and water.
Do I need a water pipe coming in for my wall fountain?
No, you do not need a water line for most wall fountains. With some large wall fountains and floor standing fountains you do have the option of having us add an autofill and drain feature to your fountain. This is also available on custom fountains. To learn more about autofill and drain options please contact us and talk to one of our water fountain experts.
How do I decide what size wall fountain or free standing fountain I should be looking for?
There are many options when it comes to large fountains. You will first want to measure the total space you have for the fountain, be sure to consider height, width and depth. Wall fountains come in standard sizes or we can do any custom size wall or floor standing fountain that you wish. If you have some flexibility a standard product in the wall fountain section might be just the fit for you.
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